TERMS AND CONDITIONS

TERMS AND CONDITIONS

Welcome to Shayla Iyana Hair. By accessing or making a purchase from our website, you agree to the following terms and conditions. Please read them carefully, as they govern your use of our services and products.

1. Product Quality and Descriptions
We strive to ensure that all product descriptions, images, and details on our website are accurate and reflect the highest standards of quality. However, please note that slight variations in color, texture, or appearance may occur due to the nature of our raw hair products. These variations are normal and do not qualify as defects.

2. Payment and Pricing
All prices listed on our website are in U.S. dollars and are subject to change without notice. We accept major credit cards, debit cards, and PayPal. Full payment is required at the time of purchase. Any promotional offers or discounts must be applied at checkout and cannot be retroactively applied.

3. Shipping and Delivery
We process orders Monday through Friday. Please allow up to 5-7 business days for order processing before shipment. Shipping times will vary based on the shipping method selected and destination. Shayla Iyana Hair is not responsible for delays due to customs or carrier issues once the package has been shipped. Once an order has shipped, we will provide you with tracking information via email.

4. Return and Exchange Policy
Please refer to our Exchange and Refund policies for full details on product exchanges. Due to the nature of our products, all sales are final. Exchanges are allowed only in cases where the color or texture is unsatisfactory, and a one-time exchange will be permitted.

5. Care and Maintenance
It is the responsibility of the customer to properly care for and maintain their hair extensions. We provide detailed hair care instructions on our website, and failure to follow these guidelines may affect the longevity and quality of your extensions. Shayla Iyana Hair is not responsible for damage caused by improper care or use of incompatible products.

6. Privacy and Security
Your privacy is important to us. We collect and use personal information solely to fulfill your orders and enhance your shopping experience. We will not share or sell your personal information to third parties without your consent, except where required by law.

7. Limitation of Liability
Shayla Iyana Hair shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. In no event shall our liability exceed the total cost of the products purchased.

8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Shayla Iyana Hair and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from us.

9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any legal action or dispute arising out of these terms will be handled in the courts located in Maryland.

10. Changes to Terms
Shayla Iyana Hair reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the updated terms.

By using our website or purchasing from Shayla Iyana Hair, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions, please feel free to contact us.