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General Questions
Q: Can I color/bleach the hair?
YES, SHAYLA IYANA HAIR CAN BE BLEACHED OR DYED. OUR EXTENSIONS ARE MADE FROM 100% UNPROCESSED RAW HUMAN HAIR. TO KEEP BLEACHED OR COLORED HAIR IN OPTIMAL CONDITIONED, ENSURE IT IS WELL-CONDITIONED AND MOISTURIZED TO PREVENT DRYNESS.
Q: How long does the hair last?
WITH PROPER CARE, OUR RAW HAIR CAN LAST 3-4 YEARS. THE LONGEVITY OF THE HAIR DEPENDS ON HOW WELL IT IS MAINTAINED, SO TREAT IT AS YOU WOULD YOUR NATURAL HAIR.
Q: Does this hair shed?
MINIMALLY, NO HAIR IS 100% PERFECT
WE HAVE REINFORCED MACHINE WEFTING, TO MINIMIZE SHEDDING TO NEARLY NONE. YOU MAY SEE A FEW STRANDS WHILE DETANGLING OR STYLING, BUT NOTHING TROUBLING OR EXCESSIVE.
Q: How do I maintain my hair?
TO MAINTAIN YOUR SHAYLA IYANA HAIR, WE RECOMMEND SHAMPOOING AND CONDITIONING YOUR HAIR EVERY FEW WEEKS. AVOID USING PRODUCTS THAT HAVE SULFATES IN THEM AS THEY CAN DAMAGE THE HAIR. FOR ADDED MOISTURE, USE WATER-BASED PRODUCTS.
Q: How long is processing time?
PROCESSING TIME IS UP TO 3 DAYS. PLEASE ALLOW UP TO 5 DAYS FOR PROCESSING IF SALE IS MADE ON WEEKEND. IF FOR ANY REASON PROCESSING TIME HAS RAN BEHIND WE WILL NOTIFY EACH CUSTOMER BY EMAIL. ALSO, YOU MAY INQUIRY ABOUT ORDER STATUS AT ANYTIME. PLEASE CONTACT SHAYLA IYANA CUSTOMER SERVICE CENTER AT
SHOPSHAYLAIYANA@GMAIL.COM
Q: How long will it take for my order to arrive once it processes?
3-5 BUSINESS DAYS: USUALLY, 3 DAYS IF ORDERING DURING THE WEEK.
Q: Why did I receive a refund?
A REFUND WAS SENT TO YOUR ORIGINAL METHOD OF PAYMENT DUE TO YOUR BILLING AND SHIPPING ADDRESS BEING UNCONFIRMED.
Q: How much hair do I need?
FOR A FULL HEAD, WE RECOMMEND USING 3 BUNDLES FOR LENGTHS BETWEEN 16-24"
INCHES. AND 4 BUNDLES FOR LENGTHS 26" INCHES AND LONGER.